ServiceNow Developer

9 hours ago

Delmar, Iowa, United States SHI GmbH Full time
Job Summary

The Sr. ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers ServiceNow platform.

Key Responsibilities
  • Implement ServiceNow platform capabilities specifically the ITAM, ITSM, and ITOM modules, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements, including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
  • Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.
  • Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
  • Complete all work within agreed timescales and KPIs.
  • Assist SHI teams in managing project timelines and customer expectations.
Requirements
  • Bachelor's Degree or relevant work experience required.
  • Minimum 5 years holding a position configuring and customizing ServiceNow projects.
  • Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
  • Experience implementing, configuring, and customizing ServiceNow, including experience with common web technologies and networking.
  • Detailed knowledge of ITIL methodologies, JavaScript, and web software design principles.
  • Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
Preferred Skills
  • ServiceNow Implementation Specialist in three or more applications.
  • Additional experience within the IT or Software Asset Management field.
  • A second language (preferably French or Spanish) will be an advantage.
Compensation

The estimated annual pay range for this position is $130,000 - $180,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.