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Medical Assistant/Primary Care Coordinator

4 weeks ago

Toledo, Toledo, United States TriHealth Full time
Job Overview:

This role provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care. The Medical Assistant/Primary Care Coordinator coordinates messages through electronic portals, assists in managing transitions of care, and provides pre-visit planning for the practice's patient panel.

The Medical Assistant/Primary Care Coordinator will act as a clinical liaison to the physician care plan and actively communicate with patients. This includes collaborating with wrap-around services such as behavioral health, complex care nursing, social workers, community health workers, among others.

The Medical Assistant/Primary Care Coordinator participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department.

Responsibilities:
  • Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including: clinical procedures, immunizations, venipuncture, point of care testing, among others.
  • Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment.
  • Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter edit workflows to result orders.
  • Addresses patient messages (phone, mychart) in a timely manner and escalates patient issues as appropriate.
  • Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management.
  • Participates in tactics to close gaps in care, including pre-visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified.
Requirements:
  • Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field
  • Must be certified or registered medical assistant
  • Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
Working Conditions:

This role requires standing, sitting, and walking for extended periods. The Medical Assistant/Primary Care Coordinator must be able to lift up to 10 pounds and push/pull equipment as needed.

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.

  • Welcome everyone by making eye contact, greeting with a smile, and saying hello
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas