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Lending Quality Assurance Analyst
2 months ago
Quality Review Specialist
We are seeking a dedicated professional eager to contribute to one of the most forward-thinking financial cooperatives in Maine. You will become an integral part of a dynamic team that empowers members to enhance their financial well-being, achieve their monetary objectives, and foster more resilient communities.
As a not-for-profit financial cooperative, Town & Country is committed to supporting numerous charitable initiatives that resonate with our members and the communities we serve. Organizations such as Habitat for Humanity, the Maine Cancer Foundation, and Eastern Trail Alliance are just a few examples of the causes we support both financially and through volunteer efforts. Our employees have the unique opportunity to engage with these and many other organizations through impactful community service projects.
Key Responsibilities
Establishing strong relationships with our members and delivering exceptional service is paramount at Town & Country FCU. The Quality Review Specialist plays a crucial role within the Consumer Lending team.
The responsibilities of the Quality Review Specialist include:
- Assessing information to ensure that lending officers comply with established lending authority guidelines, verify that loans adhere to banking regulations, and confirm that all necessary documentation has been secured.
- Identifying discrepancies in loan applications and articulating deficiencies; collaborating with underwriters and lenders to ensure that issues are rectified. Monitoring and reporting loan errors to the VP of Consumer Lending to highlight risk and performance concerns.
- Overseeing loan reporting to guarantee that all loans are submitted for quality review. Communicating with lenders regarding any missing loans. Loans not received within the designated timeframe will be reported to the VP of Consumer Lending.
Qualifications
1 to 3 years of relevant experience. High school diploma or GED required. Familiarity with various lending sectors, including real estate, commercial, and consumer lending. Proficient in spreadsheet and word processing software. Strong communication skills are essential.
Interpersonal Skills
This role involves significant interaction with individuals both within and outside the organization for the purpose of resolving initial conflicts, fostering relationships, and encouraging collaboration. Discussions will often require a high level of confidentiality and discretion, necessitating diplomacy and tact in communication.
Physical Demands
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires reasonable accommodation due to a disability, they must inform their direct supervisor or human resources.
• Accesses and retrieves information using a computer.
• Presents information to individuals or groups of varying sizes.
• Communicates effectively in person or through electronic devices.
• Produces documents and reports using a computer or other means of recording information.
• Manipulates objects of various sizes and weights, requiring fine motor skills and hand-eye coordination.
• Visually identifies and locates information, often in small print.
• Reads information, frequently in small print.
• Remains seated at a desk for extended periods.
• Engages in repetitive motions with hands and arms while using a computer.
• Capable of lifting up to 25 lbs.
Location
This position is based in our Operations Center.
Benefits
Comprehensive medical (HSA), dental, vision, mental health support, parental leave, vacation, holidays, 401K, base salary plus commission structure, profit sharing, tuition reimbursement, complimentary corporate apparel, discounts on credit union products, and additional perks.
