Production Specialist II

2 weeks ago

Dallas, Texas, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Job Responsibilities:

  • Assist with client escalations and related issues
  • Perform various production and support functions
  • Accurately enter data and assemble documents
  • Monitor and review documentation against requirements
  • Leverage reporting to perform job functions
  • Perform work across multiple workstreams and systems

Key Responsibilities:

  • Address issues in production proactively and handle complex client escalations
  • Prioritize and organize work to increase effectiveness, efficiency, and productivity
  • Monitor and review documentation requirements
  • Resolve peer or customer escalations and inquiries
  • Execute on policies and procedures in connection with firm policies and guidelines regarding document management

Requirements:

  • 1+ years relatable experience
  • Ability to process transactions based on documented procedures
  • Basic Banking Operations experience
  • Team player with ability to multitask
  • Attention to detail
  • Adapts to change and a quick learner
  • Receptive to coaching
  • Proficient in MS Office

Desired Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change

Skills:

  • Adaptability
  • Attention to Detail
  • Business Operations Management
  • Customer and Client Focus
  • Policies, Procedures, and Guidelines Management
  • Collaboration
  • Issue Management
  • Organizational Effectiveness
  • Prioritization
  • Problem Solving
  • Confronting Bias

Shift: 3rd Shift

Hours Per Week: 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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