Service Manager HVAC Director
6 days ago
Build a Thriving Career with Johnson Controls
About Us: As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. We enable our employees to build their best future through meaningful work projects and learning opportunities.
Salary and Benefits: Our competitive salary and commission plan includes 15 days of vacation per year, comprehensive benefits package including 401K, medical, dental, and vision care, available on day one. We also offer extensive product and on-the-job training opportunities, an encouraging and collaborative team environment, and a dedication to safety through our Zero Harm policy. A company vehicle is provided.
Job Description: The Service Manager HVAC Director is responsible for leading customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. They drive profitability and productivity of the team, manage customer relationship development and satisfaction, and are responsible for employee development and retention, as well as safety program compliance.
Key Responsibilities: Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payable/receivable. Maintains appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees, conducts formal performance reviews, and addresses related issues. Responsible for safety performance and program compliance.
Requirements: Required technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS Office products and basic Windows environment. Preferred diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team.
Estimated Salary Range: $80,000 - $110,000 per year, depending on location and experience.
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