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Service and Parts Customer Support Specialist

2 months ago

Florissant, Missouri, United States Marty Cancila Dodge Chrysler Jeep Full time
Position Overview

Marty Cancila Dodge, Chrysler, Jeep, and Ram is actively seeking a dedicated full-time Service and Parts Customer Support Specialist to join our Business Development Team. We are looking for an individual with a strong background in customer relations and automotive knowledge to contribute to our growing operations.


Key Responsibilities:

As a Service and Parts Customer Support Specialist, you will have the opportunity to engage with our loyal customer base and play a vital role in our service department. Your responsibilities will include:

  • Handling incoming inquiries related to service and parts.
  • Coordinating, scheduling, and overseeing service department appointments.
  • Following up on missed or delayed service appointments.
  • Conducting follow-up calls to ensure customer satisfaction after service visits.
  • Emphasizing the importance of customer satisfaction surveys during follow-up communications.
  • Addressing customer concerns and escalating issues to the Service Manager as needed.
  • Reaching out to customers with open recalls.
  • Responding to inquiries across various digital platforms and scheduling appointments accordingly.
  • Adhering to company policies and procedures as outlined in the Employee Handbook.
  • Performing additional tasks as assigned.
  • Coordinating installations for special ordered parts.
  • Acting as a liaison for service and parts inquiries.
  • Resolving customer service issues effectively.
  • Collaborating with Service and Parts advisors in a dynamic environment.
  • Engaging in outbound campaigns to promote service and parts offerings.
  • Assisting in the growth of the service and parts department through various initiatives.
Qualifications:

The ideal candidate will possess the following qualifications:

  • Must be at least 18 years of age.
  • A minimum of 2 years of experience in the automotive sector.
  • Proven customer service experience.
  • A collaborative team player.
  • Courteous and prompt in all interactions.
  • A positive and enthusiastic demeanor.
  • Strong computer proficiency.
  • Familiarity with automotive and/or digital CRM platforms.
  • A commitment to excellence in all tasks.
  • Ability to work efficiently and accurately in a fast-paced setting.
  • Effective verbal and written communication skills.
  • Sales-oriented mindset.
  • Strong organizational and multitasking abilities, with good time management skills.
  • A friendly and personable approach to customer service.
  • Professional appearance and grooming.
  • Leadership qualities and a desire for career advancement are advantageous.
Benefits:

We offer a supportive and professional work environment with comprehensive training programs. Our commitment to employee development includes:

  • Full-time employment.
  • Competitive compensation.
  • Paid vacation and sick leave.
  • Health care benefits.
  • 401K retirement plan.
  • Dental and vision insurance.
  • Employee discounts.
  • Paid training opportunities.

At Marty Cancila, we foster a collaborative team atmosphere by hiring individuals who share our dedication to quality and excellence. If you align with our values, we encourage you to consider joining our team.