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Retail Sales Associate

2 months ago


Sumter, South Carolina, United States The UPS Store Full time

Job Summary

The UPS Store is seeking a highly skilled and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various business equipment.

Key Responsibilities

  • Customer Service
    • Deliver outstanding customer service to walk-in customers and telephone inquiries
    • Practice good listening skills with customers, team members, and leadership
    • Take ownership of the customer's shipping needs and offer viable solutions
  • Product and Service Knowledge
    • Take action to learn all product and service offerings, alternative solutions, and industry trends
    • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Store Operations
    • Maintain a clean, organized, and safe working environment
    • Perform other duties as assigned

Requirements

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Strong computer skills, including Microsoft Office and Adobe Suites is a plus
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Not a drug user, including marijuana

Benefits

  • Paid holidays after six (6) months
  • Paid vacation after one (1) year
  • Simple IRA
  • Performance Bonuses
  • Uniform shirts provided
  • Positive atmosphere