Pool Service Representative
6 days ago
We are seeking an individual with excellent communication and people interaction skills to join our team as a Customer Service Representative in Bluffton, SC. The ideal candidate will be efficient at typing and utilizing a computer, creating, completing, and invoicing work orders for our service and repair technicians.
Job Responsibilities- Provide information about products or services to customers via telephone or in person, take or enter orders, cancel accounts, or obtain details of complaints
- Ensure that appropriate changes were made to resolve customers' problems
- Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Communicate with supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
- Create forms, prepare change of address records, or issue service discontinuance orders, using computers
- Investigate and collaborate with designated departments on customer grievances to satisfactorily resolve customer issues
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments
- Recommend improvements in products, service, or billing methods and procedures to prevent future problems
- Contribute to the team effort to accomplish management set departmental objectives
- Complete all assigned tasks daily in the company system
- De-escalate unhappy customers to provide calm and polite customer service
- Attend training sessions and meetings as necessary
- Be present for entire required shift
- Work overtime as requested by management
- High school diploma or equivalent
- Customer Service - 1 year call center experience
- Reliability
- Punctuality
- Professionalism
- Able to commute to Bluffton, SC Monday through Friday
The selected candidate can expect a competitive salary ranging from $15.00 per hour, along with the following benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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