Healthcare Support Specialist

2 weeks ago


Phoenix, Arizona, United States Upward Health Full time

About Us:

Upward Health is a pioneering healthcare organization dedicated to providing personalized, comprehensive care to patients in the comfort of their own homes. Our expert team of clinicians and support staff collaborate to address complex health needs, ensuring a holistic approach to patient care.

The Role:

We are seeking a skilled Healthcare Support Specialist to join our forward-thinking team. As a key member of our care coordination team, you will be responsible for facilitating patient access to our services, verifying insurance information, and scheduling appointments. Your attention to detail and excellent communication skills will enable you to effectively navigate our electronic health record system and provide seamless support to patients and families.

Key Responsibilities:

  • Schedule appointments with Upward Health providers promptly and efficiently
  • Manage patient appointment cancellations and rescheduling as needed
  • Verify patient insurance information using insurance cards and payers' portals
  • Collect payment information from patients, including processing credit card payments for patient cost-sharing amounts
  • Expedite follow-up to further coordinate next steps with patients, providers, and insurance companies

What We Offer:

In addition to a dynamic work environment, we offer competitive compensation packages, opportunities for professional growth and development, and a commitment to employee well-being.



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