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Retail Customer Support Specialist

2 months ago

Oroville, Washington, United States TAL Holdings LLC Full time

Job Type

Full-time

Company Overview

TAL Holdings LLC is a family-operated enterprise dedicated to enhancing community development. With locations across the Pacific Northwest, we strive to deliver exceptional service to our customers, professionals, and homeowners by offering insightful guidance on innovative building solutions. Our mission and core values are the foundation of our operations.

Our Mission

We Assist in Constructing Improved Communities

Core Values

We Are the Advisors

We Are Respectful

We Are Driven

We Are Responsible

We Prioritize Safety

Join us at TAL Holdings LLC, where we offer more than just employment; we provide a chance to be part of a larger purpose. Unlock your potential, and together, let’s create a brighter tomorrow.

Position Overview

The Retail Customer Support Specialist is responsible for delivering sales assistance, which includes acquiring merchandise, calculating totals, processing payments, and providing change to customers in a knowledgeable and professional manner.

Work Environment

This role requires onsite presence at our retail location. Remote work is not an option for this position.

Key Responsibilities

  • Identify customer requirements and recommend suitable products and related items to meet those needs.
  • Provide customers with detailed information about products, including pricing and availability.
  • Suggest or procure merchandise for customers and promote relevant add-ons.
  • Calculate total prices and applicable taxes on selected merchandise using a point-of-sale system; process payments and provide change.
  • Prepare preliminary estimates to be confirmed by a supervising team member.
  • Ensure the store maintains a high standard of presentation.
  • Manage signage and set up promotional displays.
  • Keep records of sales, assist in inventory management, or place orders for merchandise as needed.
  • Handle merchandise returns or resolve customer complaints following established protocols.
  • Perform additional duties as assigned.
Benefits

We recognize that benefits are a crucial aspect of overall compensation. We are proud to offer a comprehensive benefits package to support your health, family, and lifestyle.

Our benefits for eligible employees include:
  • Affordable health and dental coverage through a national network.
  • Employer contributions to Health Savings Accounts (HSA).
  • Vision insurance fully covered by the employer.
  • Employer-paid life insurance.
  • Generous paid time off, including a day off for your birthday.
  • 401(k) contributions from the employer up to 5% of base salary.
  • A strong commitment to training, professional growth, and career advancement.
  • Employee discounts on products.
  • Numerous incentives, recognition programs, and optional benefits.
Qualifications
  • Exceptional verbal and written communication skills.
  • Outstanding customer service abilities.
  • Proficient in performing calculations related to discounts, interest, profit and loss, commissions, markup, selling price, ratios, proportions, and percentages; capable of measuring surfaces, volumes, weights, and dimensions.
  • High School Diploma or GED preferred.
  • 1-2 years of relevant experience preferred.
Physical Requirements
  • This role is primarily sedentary.
  • Ability to lift files (up to 5 lbs.), open filing cabinets (requiring up to 5 lbs. of force), and occasionally bend or stand on a stool as necessary.
  • Frequent use of hands/fingers for various tasks (operating, preparing, inspecting, placing, detecting, positioning).
  • Regularly alternate between standing and walking, with occasional sitting.
Compensation

Starting wages will be determined based on experience and education.

TAL Holdings LLC is an Equal Opportunity Employer.