Security Specialist

4 weeks ago

Huntsville, Alabama, United States Trident Security Solutions LLC Full time
Job Summary

As a Security Officer with Trident Security Solutions LLC, you will be responsible for providing superior Tier-1 level security support services to our clients. This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. You will be the first impression and point of contact for our clients and a public representation of the Trident brand and what we stand for. Professionalism and a customer-centric approach while maintaining safety and security is critical to the success of this role. You will be required to work independently with limited supervision, demonstrate critical thinking to solve problems and multi-task.

Key Responsibilities

  • Familiarize yourself with post orders and any pass-down notes, memos related to the site and post.
  • Provide Tier-1 customer service to client employees, customers, co-workers, visitors with questions, directions, and general inquiries.
  • Receive and document customer questions or concerns and escalate them to the appropriate Trident representative and/or Site POC.
  • Ensure all issues and complaints are fully documented and properly escalated to Trident and the Client, as appropriate.
  • Patrol premises regularly to maintain order and establish presence.
  • Monitor and control access of authorized vehicles, personnel, or visitors on the property.
  • Maintain a safe working environment and ensure all workers are wearing their personal protective equipment (PPE), as required.
  • Respond to medical emergencies and provide basic first aid, CPR, and AED if certified as an EMR or EMT.
  • Conduct interior/exterior door checks to ensure doors and gates are secure and functioning properly.
  • Conduct interior/exterior building checks for glass breaks, maintenance issues, or hazards or other situations that are out of the ordinary.
  • Observe and escalate up the chain of command any situations involving suspicious persons or situations.
  • Any other duties as assigned by Trident.


Requirements

  • Self-Control: This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance: This role requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Persistence: This role requires persistence in the face of obstacles.
  • Initiative: This role requires a willingness to take on responsibilities and solve challenges.
  • Dependability: This role requires being reliable, responsible, dependable in fulfilling obligations, and excellent time management.
  • Critical Thinking: This role requires the ability to think clearly and rationally given a set of facts, and being an active learner.
  • Team Player: This role requires enthusiasm and a positive attitude to deliver a high level of customer service.
  • Interpersonal Skills: This role requires the ability to effectively communicate and interact with others at all levels.


Working Environments/Physical Requirements

  • You may be required to drive a company vehicle between sites.
  • This is a physical job that requires the ability to work in different environments and terrains, as well as frequent travel between client buildings and/or campuses.
  • You are required to work inside and outside, regardless of weather conditions.
  • You are required to sit, stand, and walk for long periods of time.
  • Flexibility and willingness to work weekends and holidays, and overtime, when needed.

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