Eligibility Specialist
3 days ago
About the Role
We are seeking a highly organized and analytical Eligibility Specialist to join our team at Knowledge Services. As an Eligibility Specialist, you will play a critical role in assisting individuals in determining their eligibility for public assistance programs.
Responsibilities
- Collect and verify data for public assistance programs through face-to-face interactions or phone calls with clients.
- Ensure accurate and compliant data collection, adhering to state policies and regulations.
- Obtain necessary release forms and medical records as required.
- Verify income, assets, and financial documents to determine eligibility.
- Review program requirements and regulations with clients.
- Utilize automated systems to determine eligibility for state assistance programs.
- Enter data into state databases and respond to client inquiries in a timely manner.
Requirements
- Highly organized and analytical team player with strong written and verbal communication skills.
- Previous case management experience is a plus.
- Solid computer skills, including Microsoft Office proficiency.
- Strong customer service background with a professional demeanor.
- High School Diploma or GED required; Bachelor's or Associate's degree in Counseling or Social Services preferred.
- 2 years' experience in a social service environment, state or local government desired.
About Knowledge Services
Knowledge Services is a certified woman-owned professional services organization with over 1500 employees across North America. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more.
What We Offer
- A competitive hourly rate of $16.50.
- A 37.5 hour work week, Monday-Friday, 8:00AM-4:30PM.
- Paid time off and benefits.
Physical Requirements
- Frequent sitting, handling objects with hands.
- Occasional standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
- Ability to see information in print and/or electronically.
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