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Assistant Store Manager

2 months ago

Mt Juliet, United States Rack Room Shoes Full time

**Job Summary**

The Assistant Store Manager is a key member of the store team, responsible for assisting the Store Manager in managing all day-to-day store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming total responsibility for store operations in the absence of the Store Manager.

**Key Responsibilities**

• Primary responsibility is the safety and welfare of employees and customers.

• Create, establish, and maintain an excellent customer shopping experience.

• Maintain and reinforce current service level standards.

• Provide service training and leadership to staff members.

• Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure.

• Sales, Discounts, and Refunds.

• Loyalty.

• Open/Closing procedures.

• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

• Shipping and Receiving.

• Price Management (Price Changes, Markdowns, etc.).

• Singles.

• Damaged Merchandise.

• Conducting a Physical Inventory.

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

• Merchandise Placement.

• Sales floor maintenance and housekeeping.

• Promotional event directions, materials, and signage.

• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

• Scheduling.

• Payroll budget compliance.

• Time and Attendance.

• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

• Utilization of all available training tools.

• Consistent reinforcement of operational standards.

• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.

• Work towards a complete understanding of managing all day-to-day operations.

**Working Relationships**

• Customers.

• Sales Associates.

• Store Management.

• District/Regional Managers.

• Store Operations and Training Personnel.

**Key Qualifications**

• An approved background check.

• Effective verbal and written communication skills.

• Managerial and organizational skills.

• Strong interpersonal skills necessary for customer and employee interactions.

• Strong visual merchandising skills.

• Working knowledge of footwear, accessories, and shoe care.

• Basic mathematical skills.

• Knowledge of Corporate and Store Operations policies and procedures.

• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation, and benefits.