Restaurant Operations Manager

2 weeks ago

Newland, United States McDonald's Full time
Restaurant General Manager Job Description

The Restaurant General Manager is a key leadership role at McDonald's, responsible for delivering exceptional results through others. They provide an engaging environment for restaurant teams and guests, while focusing on operational excellence.

Key Responsibilities:

  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
  • Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
  • Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.

Requirements:

  • Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Excellent written and oral communication skills.
  • Excellent organization skills.
  • Ability to multitask.
  • Working knowledge of back office tools.
  • Ability to quickly learn and master new computer software.

Behavior Characteristics:

  • Allocate at least two hours per week to planning.
  • Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members.
  • Combine critical thinking and practical leadership to create a culture of innovation.
  • Effectively coach and give direction.
  • Intentionally and methodically grow and nurture relationships with the staff.
  • Be able to connect with a multicultural team.
  • Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year.
  • Enthusiastically and passionately lead the Kitchen team.

Physical Demands:

  • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
  • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday.

Education and Experience:

  • Three to five years related experience and/or training; or equivalent combination of education and experience.

Required Knowledge, Skills, and Abilities:

  • Excellent written and oral communication skills.
  • Excellent organization skills.
  • Ability to multitask.
  • Working knowledge of back office tools.
  • Ability to quickly learn and master new computer software.

From adding more balanced options to our Happy Meal, to serving up fresh beef Quarter Pounder burgers that are cooked when you order, we're always finding ways to show our commitment to our customers and our food.

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