Front Desk Representative
7 days ago
We're looking for a skilled and dedicated Guest Service Representative to join our team at Extended Stay America. As a key member of our front office staff, you'll be responsible for providing exceptional customer service, handling guest inquiries, and maintaining a positive atmosphere within the hotel. If you're passionate about delivering memorable experiences and have a knack for problem-solving, we want to hear from you
Responsibilities:
- Guest Services
- Respond to guest requests, resolve issues, and provide assistance with an empathetic and solution-focused approach.
- Communicate effectively with guests via phone, email, or in-person interactions.
- Check-In/Check-Out Process
- Efficiently process guest arrivals and departures, ensuring accurate room assignments and payment processing.
- Handle guest complaints or concerns in a professional and timely manner.
- Housekeeping and Maintenance
- Contribute to maintaining a clean and organized workspace, adhering to ESA's housekeeping standards.
- Perform basic maintenance tasks, such as restocking supplies and reporting equipment issues.
- Sales and Promotions
- Promote ESA's services and packages to enhance the guest experience and drive revenue.
- Collaborate with other departments to create engaging promotions and events.
Essential Skills:
To succeed in this role, you should possess:
- A strong passion for delivering exceptional customer service.
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Basic math skills and accuracy with handling cash and credit transactions.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
A background in hospitality or customer service is beneficial, but not required. We encourage individuals with transferable skills, such as retail or food service experience, to apply.
What We Offer:
At Extended Stay America, we provide a supportive work environment, competitive compensation, and opportunities for growth and development. If you're ready to take your career to the next level, let's connect
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