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Audiology Care Coordinator

2 months ago

Naples, Florida, United States Sonova AG Full time
About Us:

Sonova AG is a leading provider in the hearing care industry, dedicated to delivering exceptional service and support to our patients.

Position Overview:

The Hearing Care Coordinator plays a crucial role in ensuring that patients receive outstanding care and assistance. This position collaborates closely with clinical staff to facilitate seamless patient experiences.

Key Responsibilities:
  • Welcome patients with a friendly and professional demeanor.
  • Conduct follow-up outreach to patients for scheduling hearing assessments and consultations.
  • Manage patient intake documentation and maintain accurate patient records.
  • Coordinate and confirm patient appointments efficiently.
  • Perform insurance benefit verifications and obtain necessary authorizations.
  • Provide initial support to patients, addressing inquiries, checking patients in and out, and processing payments.
  • Assist with hearing aid repairs under the guidance of a licensed professional.
  • Prepare financial deposits and submit daily financial reports.
  • Possess general sales knowledge for hearing aid accessories and patient support products.
  • Handle patient orders, ensuring accuracy in processing and pick-up.
  • Maintain cleanliness and functionality of equipment and instruments.
  • Submit requests for equipment and facility needs.
  • Perform general office duties, including cleaning and organization.
  • Oversee inventory management, including ordering and monitoring supplies.
  • Support event planning and logistics for community outreach initiatives.
  • Complete additional tasks as assigned.
Qualifications:
  • High School Diploma or equivalent required; Associate's degree preferred.
  • Prior experience or knowledge of hearing aids is advantageous.
Skills and Competencies:
  • Excellent verbal and written communication skills.
  • Strong ability to build relationships with patients, healthcare providers, and clinical teams.
  • Proficient in Microsoft Office Suite and Outlook.
  • Understanding of HIPAA regulations.
  • Experience with Electronic Medical Records (EMR) or Electronic Health Records (EHR) is a plus.
Experience:
  • A minimum of 2 years in a healthcare setting is preferred.
  • Previous customer service experience is essential.
Diversity and Inclusion:

At Sonova AG, we value diversity and are committed to creating an inclusive environment for all employees. We ensure equal treatment and opportunities for employment, regardless of race, color, creed, religion, sex, sexual orientation, marital status, age, or disability.

We appreciate all applicants; however, only those selected for an interview will be contacted. All applications will be kept confidential.