Fraud Prevention Specialist

The Fraud Specialist position plays a critical role in preventing and detecting fraudulent activities within Amazon's return centers. This individual will be responsible for identifying, documenting, and maintaining all customer, FBA, vendor, and retail fraud. They will serve as a liaison between corporate teams and fulfillment centers, as well as between return centers.

Key Responsibilities:

• Process all customer, FBA, vendor, and seller fraud and submit Bad Returns Workflow (BRW) reports
• Submit daily reports to Loss Prevention (LP) on new cases
• Provide daily reporting on BRW, cases, and backlog
• Oversee processes with problem solvers, training them on documentation and identification
• Act as a point of contact for TRMS, WW Customer Returns, and BRW (Wiki-BRW)
• Point of contact for the Rover Team (Wiki-Fraud)
• Point of contact for LP and ASIST
• Accountable for tracking open aging fraud tickets across the return center and participating as an onsite escalation contact when necessary
• Ensure prompt response and resolution of all fraud tickets, meeting a maximum dwell time of 7 days since first arrival
• Train and support customer returns and warehouse deals associates and managers on customer fraud
• Train and support advanced detection associates in the department
• Assist the floor as an associate resource, training associates, and verifying SOP compliance
• Help support daily management of department duties, including allocating labor and assigning job duties
• Review and update SOP as required

Requirements:

• 1+ years of experience with Microsoft Office products and applications
• High school or equivalent education
• Ability to work a flexible schedule, including weekends, nights, and holidays
• Ability to lift up to 49 pounds, stand/walk for up to 12 hours, and frequently push, pull, squat, bend, and reach
• Ability to work 40 hours/week and overtime as required

Preferred Qualifications:

• Ability to communicate effectively
• Strong work ethic and pace
• Proven problem-solving skills in ISS or ICQA
• Ability to recognize and escalate issues that cannot be solved internally
• Professional, customer-centric demeanor that allows cooperative partnership with external teams
• Ability to think creatively, with attention to detail and prioritize workload in the face of competing issues
• 2+ years of college education or equivalent work experience