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Occupational Health Care Coordinator

2 months ago

Saugus, Massachusetts, United States Proactive MD Full time
Job Summary

The Occupational Health Care Navigator plays a vital role in ensuring continuity in applicant and employee care, serving as a conduit of care between the client occupational health service and the community provider network.

Key Responsibilities
  • Coordinate candidate and employee care services within the provider network, imaging centers, labs, and community resources to ensure seamless care delivery and satisfaction.
  • Ensure medical records are provided to Proactive MD following any visit and that records are sent to the employer. Review client case progress and determine case closure.
  • Send notification to the employer/network provider regarding procedures and ensure completion of scheduled healthcare services.
  • Assist clients/employees in navigating the healthcare system.
  • Coordinate care and case management of occupational health services.
  • Demonstrate exemplary customer service in coordination and communication surrounding health center visits.
  • Work in coordination with the Client Operations Manager and Client representative to develop employer occupational health case management plans.
  • Coordinate patient care and occupational health services.
  • Be knowledgeable about and provide information to employers/patients regarding occupational health services.
Health Center Synergy
  • Encourage collaboration and effective communication with the provider network through service and professionalism.
  • Build and maintain strong relationships with the provider network and collaborate with data analytics to demonstrate high-quality outcomes.
  • Prepare and participate in Proactive MD meetings to ensure excellent cross-communication and collaboration.
Requirements
  • 2+ years of experience working in an occupational healthcare setting, medical or healthcare social work in a similar setting, or case management role.
  • Knowledge and understanding of OSHA medical surveillance requirements and process.
  • Current BLS certification through the American Heart Association valid for at least 90 days after start date.
  • Medical terminology, including knowledge of the concepts and principles of medical case management and medical terminology, including understanding of specialists.
  • Ability to communicate effectively and maintain working relationships with people from diverse backgrounds.
  • Knowledge of the healthcare industry and available patient resources.
  • Ability to prioritize needs and plan work accordingly.
  • Knowledge of HIPAA confidentiality requirements.
Preferred Qualifications
  • Bachelor's degree in social work or registered nurse in good standing with the board of nursing.
  • Experience with occupational health case management.
  • Knowledge of third-party payer requirements.
  • Licensure in LPCW, LCIS, LPC, or similar.
Work Environment and Physical Requirements

This role primarily operates in a hybrid clinical environment and requires interaction with patients/employers for the majority of the day. The physical demands to perform the essential functions of this job include:

  • Effective communication, mobility, ability to operate office equipment, and travel.
  • Must be able to remain in a stationary position at their work area for prolonged periods of time.
  • Additionally, the employee will need to be able to lift/move/store individual 10–15-pound boxes and items such as office and medical supplies and equipment.
Position Type and Expected Hours of Work

Typical workdays are Monday through Friday, 8:00am to 5:00pm. This role is considered an exempt position. Evening and weekend work are infrequent but may occasionally be required as business needs dictate. This is a management role with professional growth opportunities within Proactive MD.

Travel

Infrequent, domestic travel may be required and should be expected to be less than 15% of the position's overall responsibilities.