Senior Analyst

4 weeks ago

Chicago, Illinois, United States United Airlines Full time
About United Airlines

United Airlines is a global company that operates in hundreds of locations around the world, serving millions of customers and tens of thousands of employees. We're on a path towards becoming the best airline in the history of aviation, and we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.

Our Mission

Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience.

Key Responsibilities

The Senior Analyst - Catering Policy & Procedures, Investigations & Auditing will continuously improve the Catering SMS program and related safety and security systems. This role supports the maintenance and revisions of the Catering Operations Business Manual and serves as an authority on Catering policies and procedures related to safety and security. This role conducts investigations into Catering safety and security related incidents and assists corporate and cross-departmental investigations. Additionally, this role conducts audits to measure and report out on compliance to policies, procedures, and standard work, while calibrating audits with other departments and service providers.

  • Serves as subject matter expert for Catering Operations Business Manual (COBM) and responsible for making and presenting updates (FSMs) and revisions, while also being proficient on other corporate safety (CSMSM) and security (AOSSP) manuals
  • Responsible for conducting safety and security investigations to determine root cause of defects while identifying corrective actions, and when appropriate, leading cross-departmental discussions and using SMS investigative tools (Sologic)
  • Responsible for consistently and efficiently completing a quota of safety and security audits (CCTV, in-person planeside, kitchen), while also communicating key real-time results to internal/external partners and calibrating audit programs and audit results for quality assurance
  • Identifies non-compliance and risks through investigations, audits, and station/kitchen visits and issues notification (HIs, CAPAs) to service providers and/or local parties to develop, implement, and provide evidence of successful corrective action plans
  • Provides training and materials/communications on safety and security polices, SMS tools (Sologic/SRAs), processes (investigations/audits), and standard methodologies
Qualifications

We're looking for a highly skilled and experienced professional to join our team. The ideal candidate will have a Bachelor's degree and two years of operational experience in catering operations, or Inflight/airport operations. They will also have operational safety training & SMS training, Catering Security Agent & Truck Seal Verification training, and strong planning and organizational skills, along with strong written and oral communication skills.

  • Bachelor's degree
  • Two years operational experience in catering operations, or Inflight/airport operations
  • Operational safety training & SMS training
  • Catering Security Agent & Truck Seal Verification training
  • Must possess strong planning and organizational skills, along with strong written and oral communication skills.
  • Proven track record to work independently and in a team environment
  • Demonstrated conflict resolution and decision-making capability
  • Proficient in Microsoft Office suite
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
What Will Help You Succeed

We're looking for candidates who have regulatory interface experience, GSE Training/Certification, and knowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements.

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