Customer Service Representative
2 weeks ago
Job Title: Center Representative – Empathy & Customer Service for Disaster Relief
Location: Remote
Pay Range: $21.56 - $17.20 + $4.36 Health/Wellness
Job Summary:
We are seeking a highly empathetic and customer-focused individual to join our team as a Center Representative – Empathy & Customer Service for Disaster Relief. In this role, you will be responsible for handling inbound and outbound calls from individuals affected by natural disasters, providing immediate assistance with patience and compassion.
Key Responsibilities:
- Listen attentively to customers' needs, demonstrating a deep understanding of their challenges, offering emotional support, and ensuring their concerns are heard.
- Guide customers through the available relief services, programs, and resources they may be eligible for, including housing, financial aid, and recovery services.
- Assess each caller's unique situation to provide the most relevant and appropriate solutions or referrals to relief agencies, shelters, or other support systems.
- Remain calm and focused when dealing with customers in distress, using active listening and de-escalation techniques to address heightened emotions.
Requirements:
- Demonstrated ability to connect with individuals facing extreme hardship, offering genuine emotional support.
- Excellent communication skills, especially in high-stress, emotionally charged situations.
- A strong customer-first mentality, with experience in providing timely and efficient solutions.
- Reliable high-speed internet at home to work from home.
- Comfort using web-based tools and Microsoft Teams for communication and operations.
- Ability to work flexible hours within a shift range from 6:30 AM EST to 1:00 AM EST.
What We Offer:
- Competitive salary and benefits package.
- Access to ongoing professional development and training in disaster response and customer service.
- Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters.
Training and Equipment:
- Initial in-person meeting for equipment distribution and introductions.
- After training, the role will be work-from-home with company-provided equipment.
- Ongoing support from a centralized helpdesk and access to a web-based tool for intake and form submission processes.
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