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Retail Sales Associate

2 months ago

Columbus, Ohio, United States Totally Wireless group Full time
Job Overview

As a Retail Sales Associate at Totally Wireless Group, you will play a vital role in delivering exceptional customer service and driving sales. Your responsibilities will include:

  • Opening the store punctually and ensuring a welcoming environment for customers.
  • Engaging with customers in a friendly and professional manner to foster a positive shopping experience.
  • Assisting new clients in setting up their accounts and guiding existing customers with their billing inquiries while informing them about potential promotions.
  • Collaborating with team members to achieve collective goals and contribute to overall success.
  • Staying updated on the latest technology and product offerings to effectively address customer needs.
  • Providing expert troubleshooting assistance and resolving customer issues efficiently.
  • Maintaining accurate records of current and prospective customers.
  • Conducting sales tracking, updating customer accounts, and preparing relevant reports.
  • Handling cash transactions and ensuring the store environment is clean and organized.
Qualifications

To be successful in this role, you should possess:

  • Strong verbal, written, and interpersonal communication skills.
  • A positive demeanor and the ability to negotiate effectively.
  • A high level of energy and self-motivation.
  • A willingness to learn about new devices and technologies.
  • Fluency in English; proficiency in Arabic and Spanish is preferred.
  • A reliable mode of transportation.
  • Prior experience in cellphone sales is advantageous.
Education and Experience

Candidates should have:

  • A high school diploma or GED equivalent.
  • At least one year of experience in retail sales or customer service, preferably in the wireless or telecommunications sector.
  • The ability to work flexible hours, including days, nights, weekends, and holidays.
Work Environment

This position requires in-person interaction with customers and colleagues.

Compensation and Benefits

We offer a competitive pay range of $12 to $13 per hour, along with commission opportunities. Benefits include:

  • Employee discounts
  • Flexible scheduling options
Shift Details

Shifts may vary, including:

  • 10-hour shifts
  • Day, evening, and morning shifts
Experience Requirements

Preferred experience includes:

  • Customer service: 1 year
  • Sales: 1 year
  • Wireless business: 1 year
  • Metro By T-Mobile: 1 year