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Customer Service Representative

2 months ago

Byram, Mississippi, United States Newk\'s Eatery Full time

Newk's Eatery is seeking a skilled Front of House Team Member to join their team.

Job Summary:

The Front of House Hourly Partner is responsible for ensuring all guests receive a positive Newk's Experience. This role assists the restaurant team in achieving planned sales by performing all responsibilities and tasks according to Newk's standards, policies, and procedures for operational excellence.

Key Responsibilities:

  • Ensure a positive guest experience by providing excellent customer service and resolving any issues in a timely and professional manner.
  • Assist the restaurant team in achieving planned sales by performing all responsibilities and tasks according to Newk's standards, policies, and procedures.
  • Maintain a sanitary, safe, respectful, efficient, and high-quality work environment.
  • Protect the brand by effectively managing operational and product costs.
  • Treat all people with courtesy and a respectful attitude.
  • Be a team player and enjoy the idea of service and caring for guests while ensuring profitability and operational excellence are maintained.
  • Value training and follow the procedures and guidelines as outlined in the Newk's training systems.

Physical Requirements:

  • Extensive standing without breaks.
  • Exposure to heat, smoke, and cold.
  • Reaching heights of approximately six feet and depths of approximately three feet.
  • Must have a high level of mobility and flexibility in the space provided for periods of up to eight hours or longer as needed.
  • Effective communication with guests.
  • Carrying trays of food products weighing approximately 20 pounds for distances of up to 60 feet.
  • Lifting up to 25 pounds.