Care Partner

4 days ago


Allentown, Pennsylvania, United States St. Luke's University Health Network Full time

At St. Luke's University Health Network, we value our employees as our most valuable asset. Individually and together, our team members are dedicated to satisfying the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other healthcare providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for healthcare.

The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.

Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.

Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Requires continual use of fingers, writing, and computer entry

Key Responsibilities:

  • Establish and maintain partnerships with designated practice and clinical partners
  • Determine how requests should be handled using expert questioning techniques
  • Create a positive patient experience at every encounter
  • Meet productivity, schedule adherence, and quality standards

Requirements:

  • Previous general computer experience with data entry required
  • Previous healthcare experience with medical terminology preferred
  • Previous experience with electronic medical record (EMR) preferred
  • Quality-driven
  • Ability to work from home in accordance with the Network Work from Home Policy if needed

Please complete your application using your full legal name and current home address. It is highly recommended that you create a profile at the conclusion of submitting your first application.



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