Computer Systems Engineer

6 days ago


New York, New York, United States Connection Full time
Key Responsibilities

As an IT Support Technician, your primary duties will include:

  • User account setup and maintenance
  • New user, computer, mobile device, and peripheral setup, maintenance, and support
  • Primary contact for user and systems support
  • User training, including security training
  • Documenting problem resolutions within trouble tickets and maintaining written documentation
  • Monitoring dashboards and responding to incidents/alerts
  • System imaging and deployment
  • Periodic travel to our satellite offices
Qualifications and Experience

To be successful as an IT Support Technician, you will need:

  • A Bachelor's degree in Computer Science or a related technology field (Associate degree with relevant certifications considered)
  • Relevant IT certifications highly desirable
  • 3-5 years of IT support experience in a Windows environment; professional office experience preferred
  • Ability to handle confidential information with discretion
  • Strong people and communication skills
  • Strong attention to detail with a high level of accuracy in work
  • Experience with Active Directory, Print Management, and Windows Server
  • Proficiency in MS Word, Excel, Outlook, and Adobe Acrobat
  • Video conferencing (Zoom preferred)


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