Group Sales Coordinator

3 weeks ago

Walden, Colorado, United States Steamboat Ski Resort Full time
Job Summary

We are seeking a highly skilled and motivated Group Sales Coordinator to join our team at Steamboat Ski Resort. As a key member of our sales team, you will be responsible for providing exceptional sales and service support to winter groups and pre-sold accounts.

Key Responsibilities
  • Facilitate the sales process for winter ski club/council trips, specializing in communicating, servicing, and upselling ancillary on-mountain group functions.
  • Build and fulfill group orders in RTP, coordinate last-minute changes to lift ticket orders, and deliver or ship group lift tickets as needed.
  • Manage data input, reports, and contact management for Delphi, including all lift ticket and SSRC product sales to be input and managed in the system for all groups.
  • Reporting- work closely with Sales Managers on all reporting for weekly and year-end stats, in Delphi and RTP, and assist with reporting on all group dining, ski school, rentals, lift tickets, etc. for sales team at the end of the season.
  • Manage all projection reports for winter groups, contacting tour operators and lodging partners for current updates, and enter sales numbers from final invoices for groups on a weekly basis.
  • Create and send out group resumes to internal stakeholders.
  • Assist Group Sales and Marketing with coordination of special events, serve as an onsite contact, and provide on-mountain tours to group business when appropriate.
  • Support the Steamboat Grand sales team in creation of group lift booking links, guest resolution, and reporting for conference business.
  • Provide exceptional customer service and support to groups and pre-sold accounts, responding to inquiries and resolving issues in a timely and professional manner.
Requirements
  • Must have good communication skills in English, including the ability to speak in front of groups of 25 to 200 people.
  • Must be able to travel when needed to group and consumer shows, and have a valid driver's license and meet company insurability requirements.
  • Must be able to work nights and weekends, and have problem-solving, salesmanship, and negotiation skills.
  • Ability to work independently and well under pressure, with self-reliance and intrinsic motivation.
  • Computer, writing, and creativity skills, with prioritization and organizational skills.
  • Ability to interact and maintain positive relationships with guests, co-workers, and management consistent with SSRC's Service Excellence standards.
Preferred Qualifications
  • Formal education or equivalent: Bachelor's degree preferred.
  • Special coursework: Business, Marketing, or Sales preferred.
  • Prior experience required: Ticket Office or SSRC experience preferred.
  • Knowledge and use of Database (RTP, Inntopia, and Delphi) - Run Reports, booking link maintenance, and create invoices, manage CRM records.
  • Knowledge and use of MS Office Products - Design, create Excel reports, and Word memos.
Physical Requirements
  • Must be able to lift approximately 50 pounds.
  • Must be able to stand or walk for long durations of time.
  • Must be able to work in a seated position in front of a computer for prolonged periods of time.
  • Must be able to work outside in sometimes inclement weather.
  • Preferable to be able to ski/snowboard at an intermediate/advance level to provide interpretive and terrain guiding tours with groups.

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