Restaurant Operations Manager
4 weeks ago
Rib Crib BBQ is seeking a highly skilled Restaurant General Manager to lead our team to success. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.
Key Responsibilities- Leadership and Management
- Recruit, select, train, and develop a high-performing team of hourly employees.
- Provide coaching, feedback, and performance evaluations to ensure employee growth and development.
- Operational Excellence
- Monitor and control food costs, labor costs, and inventory levels to ensure profitability.
- Implement and maintain operational standards to ensure exceptional customer service and quality food products.
- Customer Satisfaction
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Address customer complaints and concerns in a timely and professional manner.
- Financial Management
- Manage cash flow, accounts payable, and accounts receivable to ensure financial stability.
- Prepare and manage budgets to ensure financial goals are met.
- Minimum two years of previous restaurant management experience in a full-service establishment.
- Knowledgeable in both back-of-house and front-of-house restaurant operations.
- Capable of setting expectations and maintaining concise oral and written communication among team members.
- Proficient use of restaurant equipment and technology.
- Bilingual or multilingual abilities are advantageous.
- High School diploma or equivalency required.
- Food Service Manager Certificate and Liquor License required.
The Restaurant General Manager will work in a fast-paced, dynamic environment with frequent periods of standing, walking, pushing, pulling, lifting, cutting, carrying, kneeling, or stooping. The position requires the ability to work in a climate-controlled establishment with occasional exposure to temperature extremes.
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