Restaurant Operations Manager

4 weeks ago


Ponca City, Oklahoma, United States Rib Crib BBQ Full time
Job Summary

Rib Crib BBQ is seeking a highly skilled Restaurant General Manager to lead our team to success. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Leadership and Management
    • Recruit, select, train, and develop a high-performing team of hourly employees.
    • Provide coaching, feedback, and performance evaluations to ensure employee growth and development.
  • Operational Excellence
    • Monitor and control food costs, labor costs, and inventory levels to ensure profitability.
    • Implement and maintain operational standards to ensure exceptional customer service and quality food products.
  • Customer Satisfaction
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Address customer complaints and concerns in a timely and professional manner.
  • Financial Management
    • Manage cash flow, accounts payable, and accounts receivable to ensure financial stability.
    • Prepare and manage budgets to ensure financial goals are met.
Requirements
  • Minimum two years of previous restaurant management experience in a full-service establishment.
  • Knowledgeable in both back-of-house and front-of-house restaurant operations.
  • Capable of setting expectations and maintaining concise oral and written communication among team members.
  • Proficient use of restaurant equipment and technology.
  • Bilingual or multilingual abilities are advantageous.
  • High School diploma or equivalency required.
  • Food Service Manager Certificate and Liquor License required.
Work Environment

The Restaurant General Manager will work in a fast-paced, dynamic environment with frequent periods of standing, walking, pushing, pulling, lifting, cutting, carrying, kneeling, or stooping. The position requires the ability to work in a climate-controlled establishment with occasional exposure to temperature extremes.



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