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Veterinary Hospital Customer Service Representative

3 weeks ago

Louisa, Kentucky, United States Tri County Animal Clinic Full time
Job Overview
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. As a Customer Service Representative, you will be part of a team that provides exceptional care and service to pets and their owners.

This is an excellent opportunity to join our organization and contribute to the success of our high-performing team. We offer a competitive salary, benefits, and opportunities for professional growth and development.

Key Responsibilities:
  • Provide excellent customer service in-person, over the phone, and during high-stress situations.
  • Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
  • Handle basic medical emergencies for pets and owners, ensuring safety and well-being.
  • Assist with medication pickups, inquiries, and provide information about services and products.
  • Input and manage data in practice management software, including billing and accounts.
  • Assist with retail sales, weighing pets, processing faxes, and maintaining records.

Salary: $40,000 - $55,000 per year

Requirements:
  • High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
  • Knowledge of clerical procedures and ability to organize files and records.
  • Excellent customer service skills, providing courteous and prompt assistance.
  • Accurate cash handling and cashiering abilities.
  • Strong multitasking skills with attention to detail.
  • Flexibility in scheduling, including weekends and holidays.
  • Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

About Us:
PetVet Care Centers, Inc. is committed to delivering superior care and exceptional service to pets and their owners. We are an equal opportunity employer and welcome applications from diverse candidates.