Systems Analyst Specialist

7 days ago


Alexandria, Virginia, United States KeenLogic Full time
Job Overview
A leading technology firm, KeenLogic, is seeking a skilled Mid Systems Analyst to join its team. This role offers the opportunity to work in a collaborative environment and provide top-notch support to clients.

Estimated Salary: $65,000 - $90,000 per year, based on experience and qualifications.

About the Role
We are looking for an individual with excellent analytical skills, strong customer service abilities, and proficiency in custom business applications. The ideal candidate will be able to troubleshoot complex technical issues, communicate effectively with clients, and provide timely resolutions to problems.

Responsibilities
- Analyze client business applications and data to identify malfunctions
- Communicate with employees and contractors to resolve issues
- Coordinate with vendors to escalate Tier III support requests
- Document tickets and provide detailed information for handoff to the agency Tier III team
- Provide Tier I/II support for custom business applications, including diagnosis, remediation, access setup, and performance tuning

Requirements
- 3+ years of experience providing phone and/or in-person support for business applications
- 3+ years of experience with standard Windows OS applications and MS Office applications
- 3+ years of customer service experience
- 1+ years of Requirements Definition/Analysis

Desired Skills
- ITIL Service Management
- Business Application Training
- User Acceptance Testing
- Troubleshooting experience

Benefits
This position offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and professional development opportunities.

How to Apply
Candidates should submit their resumes and cover letters to apply for this exciting opportunity.

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