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Operations Support Supervisor

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West Jordan, Utah, United States Clear Full time

The Operations Support Supervisor will play a crucial role in our airport management team, reporting directly to the General Manager while overseeing and enhancing daily operational activities at the station. The ideal candidate for this role excels in a dynamic environment and serves as a proactive mentor for security, customer engagement, and sales initiatives.

Key Responsibilities Include:

  • Spend the majority of time engaging with customers in a vibrant airport setting.
  • Ensure adherence to CLEAR and TSA policies and procedures, maintaining the highest standards of security and integrity.
  • Monitor and enhance security, service, and sales performance during each shift.
  • Conduct shift briefings, debriefs, and team huddles, managing changes, breaks, and rotations effectively.
  • Coach, mentor, and train team members to achieve sales and customer service objectives.
  • Oversee asset management and technology devices, demonstrating troubleshooting skills when necessary.
  • Act as a representative of CLEAR within the airport, fostering strong relationships with TSA and airline partners.
  • Manage incident prevention strategies and responses.
  • Participate in station management team meetings.

Ideal candidates will possess:

  • 1-2 years of leadership experience in a customer-centric environment (e.g., retail, hospitality, restaurants, rental services).
  • Exceptional interpersonal and communication skills, with the ability to inspire, mentor, and influence team members.
  • Capability to juggle multiple priorities in a fast-paced setting.
  • Strong organizational skills to manage various tasks and responsibilities.
  • Proficiency in utilizing technology in daily operations.
  • Ability to successfully complete a government background check.
  • Capacity to stand or walk for extended periods.
  • Commitment to following policies and procedures established by CLEAR, as well as airport, state, and federal regulations.
  • Willingness to work a flexible schedule, including weekends, holidays, early mornings, and evenings.

About CLEAR:

Have you ever experienced that seamless feeling when everything just falls into place? At CLEAR, our mission is to create effortless experiences that evoke that sensation every day. With over 19 million enthusiastic members and numerous partners globally, CLEAR's identity platform is revolutionizing how individuals live, work, and travel. Whether at the airport, a stadium, or through your mobile device, CLEAR connects you to the essence of who you are—unlocking easier, more secure, and more seamless experiences that feel truly magical.

CLEAR is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs. Please inform us if you require any adjustments to apply for a position or perform your job duties. Examples of reasonable accommodations may include, but are not limited to, time off, additional breaks, modifications to the application process or work procedures, policy exceptions, providing documents in alternative formats, live captioning, or utilizing a sign language interpreter.