Customer Service Liaison

1 day ago


Thomasville, Georgia, United States Check-Mate Industries Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Check-Mate Industries. As a Customer Service Representative, you will be responsible for establishing relationships with customers, communicating and resolving issues, and providing exceptional customer service.

Key Responsibilities:

Communicate with customers to resolve issues and establish relationships
Enter and maintain customer orders in the ERP system
Review plant delivery schedules and resolve conflicts
Communicate order confirmations, changes, and cancellations to customers and internal teams
Inform sales and operations of unresolved service issues and recommend corrective action
Review orders after shipment for billing accuracy and quantity item errors
Manage credits, return authorizations, and pallet returns
Review inventory usage and identify items that have not tracked to plan
Communicate customer complaints to Operations, Planning, Quality Control, and Upper Management

Requirements:

High School Diploma or GED from an accredited institution
Manufacturing experience preferred
Prior customer service experience preferred
Microsoft Office Suite skills, including Excel
ERP experience preferred
Ability to work with all areas of the business
Professional verbal and written communication skills

EOE/AA/M/F/VET/D

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