Airfare Expert

5 days ago

Bozeman, Montana, United States Fly My Group Full time

About Fly My Group

Fly My Group is a leading provider of group and individual airfare services. Our team is comprised of passionate individuals who work hard to deliver a positive experience for every customer, every time.

Job Overview

We are seeking driven and outgoing Group Air Specialists to join our Burnsville, MN and Bozeman, MT offices. As a member of our team, you will provide excellent customer service by managing group airfare and building long-lasting relationships with clients.

Responsibilities

  • Build strong relationships with clients by booking, selling, and managing group airfare from beginning to end.
  • Negotiate competitive group airfare rates and terms.
  • Effectively communicate and manage group bookings, deadlines, and invoices.
  • Price shop and monitor every group for better fares and itineraries.
  • Provide over-the-top positive support to customers through phone and email communication.
  • Develop and maintain strong relationships with customers by anticipating and effectively responding to service issues and requests.
  • Collaborate with a supportive team to contribute positively to our customers and company.

Requirements

  • Excellent mathematical and problem-solving skills.
  • Demonstrate strong proofreading skills.
  • Strong understanding of email (GMAIL), Microsoft, and other online business computing tools.
  • Previous successful customer service experience.
  • Thrives in both independent and team environments.
  • Communicates effectively and professionally with clients, peers, and management.
  • Ability to stay organized, prioritize, and successfully manage multiple projects and deadlines simultaneously.

Benefits and Perks

  • Competitive compensation package.
  • Opportunity to travel and enjoy travel work perks.
  • Supportive and fun company culture.
  • Exciting growth opportunities.
  • Bonus pay opportunities.

Additional Benefits

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) & 401(k) Matching.
  • Paid Parental Leave.
  • Paid Time Off & Company-Paid Holidays.
  • Life insurance.
  • Short-Term Disability.
  • Long-Term Disability.

Salary: $50,000 - $70,000 per year, depending on experience and qualifications.