Pharmacy Director

5 days ago

Henderson, Kentucky, United States Walgreens Full time
Job Summary

As a Pharmacy Manager at Walgreens, you will be responsible for leading a team of pharmacists and technicians to provide exceptional patient care and services. This role requires a strong understanding of pharmacy operations, clinical services, and business management.

Key Responsibilities
  • Patient Experience
    • Engage patients by greeting them and offering assistance with products and services.
    • Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
    • Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
  • Operations
    • Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
    • Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
    • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
    • Reviews, interprets, and accurately dispenses prescribed medications, as required.
  • People & Performance Management
    • Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
    • Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision.
    • Monitors and recognizes improvements in pharmacy staff by implementing rewards programs.
  • Business Performance Management
    • Analyzes performance data including pharmacy financials, customer service, and inventory.
    • Manages pharmacy asset protection activities and oversees inventory management.
    • Identifies pharmacy performance trends and opportunities for improvement.
Requirements
  • BS in Pharmacy or Pharm D Degree from an accredited educational institution.
  • Current pharmacist licensure in the states within the district.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.
  • At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.

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