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Customer Service Supervisor

2 months ago

Clinton, Mississippi, United States YoungWilliams PC Full time
Join Our Dynamic Team

We are seeking a committed Supervisor to guide and enhance our team of Customer Service Representatives (CSRs). In this pivotal role, you will ensure that our operational performance and client satisfaction objectives are consistently achieved. Your leadership will be essential in providing daily oversight, training, and support to our team, aiming to optimize performance across the board.

Primary Responsibilities:
  • Lead and inspire CSRs to meet both individual and collective targets
  • Work alongside management to formulate operational guidelines
  • Assess and guarantee that productivity and quality standards are met
  • Recognize and resolve operational challenges efficiently
  • Deliver coaching and constructive feedback to team members for ongoing development
Qualifications:
  • At least one year of experience in customer service or a call center environment
  • Proven track record of leading, motivating, and training staff
  • Strong problem-solving abilities and communication skills
  • Adaptable, organized, and capable of thriving under pressure
  • Associate Degree or equivalent professional experience is preferred