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Customer Service Representative

2 weeks ago


Coldwater, Ohio, United States Unifi Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our dynamic team. As an essential part of our operations, you will provide world-class customer service, resolving issues and ensuring customer satisfaction.

Key Responsibilities
  • Support passengers with baggage-related issues, including delayed, lost, or damaged items.
  • Use computer software to track and manage luggage, guaranteeing accuracy and efficiency.
  • Offer outstanding customer service, addressing queries and concerns promptly and professionally.
  • Perform physically demanding tasks, such as lifting and moving items weighing up to 70 pounds, as well as other duties within your skill set.

Essential Requirements
  • Local residency and a valid In-State Driver's License are necessary.
  • A High School diploma or GED, along with a clean driving record and the ability to pass a pre-employment drug test and background check, are required.
  • You must be at least 18 years old and authorized to work in the United States.
  • Ramp and SIDA training are mandatory for airport security clearance.
  • You should be capable of carrying heavy items up and down stairs and operating radio equipment safely.