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Client Service Analyst

2 months ago

Des Plaines, Illinois, United States Circana Full time
{"title": "Client Service Analyst", "description": "Job Summary

We are seeking a highly skilled Client Service Analyst to join our team at Circana. As a Client Service Analyst, you will be the key point of contact for client service-related requests and issues. You will build and leverage mutually beneficial relationships and networks internally, effectively synthesizing content written and orally. You will demonstrate resiliency and sound judgment in dealing with business and corporate challenges, and engage in a service-focused manner with clients when helping solve/manage content deliverables.

Key Responsibilities
  • Assist in item review and placement in conjunction with Client SME.
  • Assist in providing on-time quality delivery of the OmniMarket Core Outlets and OmniConsumer Scan Panel Services.
  • Answer general questions regarding the aforementioned applications and tools.
  • Assemble and coordinate necessary Circana resources to assist in the end-user use of Circana Data.
  • Work together with Circana product management to implement OmniMarket Core Outlets and OmniConsumer Scan Panel Services.
  • The Client Service role is to assemble and coordinate Circana resources to provide assistance in the use of the Circana Data through OmniMarket Core Outlets and OmniConsumer Scan Panel access.
  • Assist Client by providing report creation and editing services to Client.
Requirements
  • 3-5+ years of experience.
  • Consumer Packaged Goods (CPG) company experience a plus.
  • Demonstrated expertise in translating data and analysis into relevant implications.
  • Ability to handle multiple requests/actions needed (multi-tasking skills).
  • Experience with data.
  • Strong Communication skills, both written and verbal.
  • Demonstrated problems solving skills.
  • Strong project management and process skills.
  • Able to engage in consultative manner with clients when helping solve/manage content deliverables.
  • Bachelor degree preferred.
Circana Behaviors
  • Stay Curious: Being hungry to learn and grow, always asking the big questions.
  • Seek Clarity: Embracing complexity to create clarity and inspire action.
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices.
  • Center on the Client: Relentlessly adding value for our customers.
  • Be a Challenger: Never complacent, always striving for continuous improvement.
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
  • Commit to each other: Contributing to making Circana a great place to work for everyone.
Location

This position can be located in the following area(s): Hybrid (2-3 days onsite in Chicago).

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$61,000.00 to $90,000.00K].

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

You can apply for this role by clicking apply now.

#LI-RB1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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