Grooming Salon Leader

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.

• Oversee daily operations of the salon, ensuring a high level of customer satisfaction and employee engagement.
• Train and coach staff to improve their skills and performance, promoting a positive and productive work environment.
• Provide exceptional customer service to all pet parents and their dogs, ensuring a welcoming and safe experience.
• Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of all training requirements.
• Partner with Store Manager daily/weekly, filtering communication to the salon and managing business to plan.
• Drive salon growth through calling existing and new customers, scheduling appointments, and following up with customers.
• Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
• Provide professional grooming services for dogs, using knowledge of canine characteristics and grooming styles and techniques.
• Ensure the safety and well-being of animals, inspecting them for external signs of parasites, disease, or injury, and reporting findings to pet owners.
• Practice safety and sanitization protocols, sanitizing and maintaining upkeep of all grooming tools and equipment.
• Maintain records of all pet clients, including services provided and vaccination records.
• Operate computer as needed, recovering store if necessary, and ensuring the safety and well-being of live animals.
• Complete all documentation associated with job duties, enforcing and following all salon policies and procedures.

• Minimum 2+ years of experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred.
• Ability to demonstrate patience and compassion for animals.
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
• High school diploma or equivalent required.
• Ability to read, write, and count accurately to complete all documentation.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.