Service Operations Coordinator

1 week ago


Perrysburg, Ohio, United States Agpro Full time
Job Summary: We are seeking a highly organized and detail-oriented Service Writer to join our team at Ag-Pro. In this role, you will assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Key Responsibilities:
  • Field internal and external customer inquiries to the Service Department
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
  • Maintain the service library with current information under the direct supervision of the Service Manager
  • Maintain Service Department filing and records
  • Update customer profiles using equipment, hours, or other information from the customer work orders
  • Maintain accessories and supplies and prepare replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Requirements:
  • Bachelor's degree in a related field or equivalent experience
  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred

Estimated Salary Range: $40,000 - $60,000 per year

About Us: Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits. We are an equal opportunity employer and a drug-free workplace.

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