Service Support Representative
3 weeks ago
Position Overview:
Are you ready to elevate your career? Foulks Southern Air - Hammond is seeking a motivated individual with a friendly demeanor to become a vital part of our expanding Customer Support team. The Customer Service Representative position offers an hourly wage along with opportunities for bonuses and commissions.
Why Join Us:
We prioritize the well-being of our employees and have structured our organization to ensure that our front-line staff are recognized and rewarded for their dedication and effort.
- Unlimited Earning Potential
- Comprehensive Medical, Prescription, Dental, and Vision Insurance
- Disability and Life Insurance
- 401(k) with Company Match
- Continuous Training and Development Opportunities
- Paid Holidays
- Paid Time Off (PTO)
Your Responsibilities:
- Handle incoming customer inquiries
- Coordinate and manage customer appointments
- Assess and address customer needs to ensure satisfaction
- Oversee customer and technician schedules
- Renew and maintain service agreements
- Foster relationships with customers while delivering exceptional service
- Keep precise and detailed records of customer interactions and requests
- Effectively manage and resolve customer complaints and issues
About You:
- 1-5 years of experience in a call center or customer support role preferred
- Valid driver's license with a clean driving record
- Familiarity with MS Office applications preferred
- Experience with Service Titan is a plus
About Us:
We are a family-owned business that combines a small company atmosphere with the stability and growth of a larger organization. Our dedicated teams are committed to the success of the company and are rewarded for their contributions.
We value our employees and welcome you to our family through ongoing training and exceptional benefits, including comprehensive insurance and a matching 401(k).
If this opportunity aligns with your career goals, we encourage you to consider joining our team.
We are an Equal Employment Opportunity Employer.
Job Type: Full-time
Salary: $14-16 per hour
Benefits Include:
- 401(k) with Company Match
- Health Insurance
- Dental and Vision Coverage
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Experience Required:
- Minimum of 1 year in Call Center or Customer Support
Work Location: In-person
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