IT Support Specialist

6 days ago

American Fork, Utah, United States eAssist Full time
Job Title: IT Help Desk Technician

We are seeking a skilled and results-driven IT Help Desk Technician to join our remote team. As an IT Help Desk Technician, you will provide exceptional technical support to our dental offices, remote workers, and internal employees, ensuring their technology runs smoothly.

Key Responsibilities:
  • Technical Troubleshooting: Diagnose and resolve a wide range of computer software and hardware issues for dental offices, remote workers, and internal employees.
  • Exceptional Customer Service: Deliver world-class support via phone, chat, email, and video conference, ensuring clear and timely resolution of customer inquiries.
  • Problem-Solving & Analysis: Analyze customer issues, research solutions using internal resources and online tools, and identify opportunities for hardware/software improvement.
  • Communication & Collaboration: Collaborate effectively in our virtual team environment, keeping everyone informed through regular communication via chat and phone.
  • Continuous Learning: Stay up-to-date on the latest dental technology trends and best practices.
  • Other duties as assigned: Perform other tasks as required to support the team and ensure the smooth operation of our technology infrastructure.
Requirements:
  • Minimum 1-2 years of experience: In help desk or customer service, with a strong understanding of computers, software, hardware, VPN, and RDP.
  • Dental Knowledge a Plus: Experience working within a dental office environment is a bonus.
  • Excellent written and verbal communication skills: To clearly explain technical concepts to both technical and non-technical audiences.
  • A natural knack for troubleshooting: Critical thinking, and finding creative solutions to technical challenges.
  • Ability to thrive in a collaborative virtual environment: And maintain positive relationships with colleagues.
  • Ability to prioritize tasks: And manage multiple projects simultaneously.
What We Offer:
  • 100% remote work: Work from the comfort of your own home office.
  • Competitive compensation: $18-23 DOE.
  • Opportunities for growth and development: In a dynamic and innovative company.

eAssist is the nation's leading platform for remote dental billing and patient billing services for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves over 2000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department. We were recently certified as a 2020 Great Place to Work and have been featured on the Inc 5000 list of fastest-growing privately held companies in the U.S. for the last 7 years in a row. We are proud to be a 100% remote company, allowing us to find the best talent from all over the world.

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