Parts Counter Specialist
1 week ago
North American Truck and Trailer, Inc. is a leading provider of trucks and trailers. Our team is dedicated to delivering exceptional customer service and support.
Salary InformationThe estimated salary for this role is $55,000 - $65,000 per year, based on experience.
Job DescriptionKey Responsibilities:
- Customer Service: Provide excellent customer service by interacting with customers, understanding their needs, and finding solutions to their problems.
- Parts Identification: Accurately identify and locate parts using catalogs, computer systems, and databases.
- Order Processing: Process customer orders, track inventory levels, and provide updates on delivery times.
- Inventory Management: Maintain an organized and up-to-date inventory of parts, monitor stock levels, and reorder parts as necessary.
- Technical Knowledge: Develop a solid understanding of the products being sold, including technical specifications and compatibility.
- Problem Resolution: Assist customers in resolving issues related to installation or use of parts.
- Documentation: Accurately record sales, inventory levels, and customer orders.
To succeed in this role, you will need:
- A high school diploma or equivalent
- Excellent communication and problem-solving skills
- Able to lift up to 100 pounds occasionally
- Participate in all available training programs
We offer a competitive benefits package, including:
- 401(k) retirement plan with company match
- Medical, dental, and vision insurance
- Life insurance
- Short- and long-term disability insurance
- Paid vacation, sick, and holidays
- OEM training incentive
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