Parts Counter Specialist

1 week ago


Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Company Overview

North American Truck and Trailer, Inc. is a leading provider of trucks and trailers. Our team is dedicated to delivering exceptional customer service and support.

Salary Information

The estimated salary for this role is $55,000 - $65,000 per year, based on experience.

Job Description

Key Responsibilities:

  • Customer Service: Provide excellent customer service by interacting with customers, understanding their needs, and finding solutions to their problems.
  • Parts Identification: Accurately identify and locate parts using catalogs, computer systems, and databases.
  • Order Processing: Process customer orders, track inventory levels, and provide updates on delivery times.
  • Inventory Management: Maintain an organized and up-to-date inventory of parts, monitor stock levels, and reorder parts as necessary.
  • Technical Knowledge: Develop a solid understanding of the products being sold, including technical specifications and compatibility.
  • Problem Resolution: Assist customers in resolving issues related to installation or use of parts.
  • Documentation: Accurately record sales, inventory levels, and customer orders.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Able to lift up to 100 pounds occasionally
  • Participate in all available training programs
Benefits

We offer a competitive benefits package, including:

  • 401(k) retirement plan with company match
  • Medical, dental, and vision insurance
  • Life insurance
  • Short- and long-term disability insurance
  • Paid vacation, sick, and holidays
  • OEM training incentive


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