Service Desk Professional

1 month ago


Warroad, Minnesota, United States Marvin Full time

As a Service Desk Professional at Marvin, you'll play a critical role in delivering exceptional customer service. Your primary responsibility will be to respond promptly to customer inquiries, providing helpful information and resolving their concerns in a timely and effective manner.

We're committed to offering competitive compensation and benefits to our employees, including an estimated salary of $23.00-$24.00 per hour. This reflects our dedication to attracting and retaining top talent who can help us maintain our high standards of customer satisfaction.

In this role, you'll have the opportunity to develop strong relationships with care agents, field technicians, and other departments to drive successful solutions. Key requirements include:

  • Excellent communication skills – verbal and written – to effectively interact with customers and colleagues;
  • Proficiency in software applications relevant to the position;
  • Proven experience in customer-facing roles, demonstrating your ability to deliver exceptional service;

We're proud to offer a supportive work environment and comprehensive benefits package, including:

  • $300 annual wellbeing account for personal development and wellness;
  • Better Living Day – a paid day off to pursue interests;
  • Annual profit sharing program rewarding team contributions;
  • Giving at Marvin – coordinated volunteer opportunities;
  • Brighter Days Fund – financial support in times of need;


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