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Property Claims Specialist

2 months ago

Brookhaven, Mississippi, United States State Farm Full time
Job Summary

We are seeking a highly skilled Property Claims Specialist - Field Inspection to join our team at State Farm. As a key member of our claims handling process, you will be responsible for conducting on-site inspections and assessments of property damages for both residential and commercial claims.

Key Responsibilities:
  • Conduct thorough on-site inspections and assessments of property damages for both residential and commercial claims
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Requirements:
  • Bachelor's degree in a related field is preferred or equivalent work experience
  • Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
  • Strong knowledge of property insurance policies, coverage, and claim handling practices
  • Demonstrated knowledge of both residential and commercial building construction
  • Familiarity with local regulations and compliance requirements in Mississippi
  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
  • Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements
  • Detail-oriented with strong organizational and analytical skills
  • Proficient in using claims management software and other relevant tools
Physical Requirements:
  • Physical agility to allow for frequent lifting, carrying, and climbing a ladder
  • Ability to navigate roofs at various heights for inspection of both residential and commercial structures
  • Ability to crawl in tight spaces
Preferred Skills:
  • Experience in handling complex or high-value claims
  • Construction background
  • Water mitigation inspection
  • Xactimate, XactContents