Optum Representative Team Leader

2 weeks ago


Draper, Utah, United States UnitedHealth Group Full time
About Us

UnitedHealth Group is committed to helping people live healthier lives and making the health system work better for everyone.

Job Title

This position offers an exciting opportunity to join our team as a HEALTHCARE CUSTOMER EXPERIENCE MANAGER.

Responsibilities

As a key member of our team, you will be responsible for delivering exceptional customer experiences on the phone. Your responsibilities will include:

  • Serving as a liaison between customers and our healthcare specialists.
  • Providing comprehensive assistance to customers by understanding multiple products and benefits.
  • Handling escalated calls and resolving complex customer issues in a one-and-done manner.

You will also have opportunities to:

  • Develop your leadership skills as you mentor and guide colleagues.
  • Contribute to our company's mission to improve healthcare outcomes and equity.

To excel in this role, you should possess excellent communication skills, empathy, and problem-solving abilities.



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