Customer Service Sales Representative

2 months ago


Tuscola, Illinois, United States Loves Travel Stops & Country Store Full time

Overview

We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.

Salary Information

The estimated annual salary for this position is approximately $45,000-$60,000, based on location and experience.

Job Responsibilities

A Service Advisor at Love's Travel Stops & Country Stores drives sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Key responsibilities include:

  • Maintaining a safe and clean facility.
  • Greeting customers, addressing vehicle service needs, and documenting issues.
  • Providing detailed repair cost estimates, sales promotions, obtaining necessary approvals, and payments.
  • Keeping customers updated on vehicle status and providing comprehensive explanations of completed work.
  • Handling customer complaints and resolving concerns.

Requirements and Qualifications

To succeed as a Service Advisor, you should possess:

  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.

Benefits and Perks

We offer a range of benefits and perks to support your career growth and well-being, including:

  • Paid Time Off.
  • Flexible Scheduling.
  • 401(k) – 100% match up to 5%.
  • Medical/Dental/Vision Insurance after 30-days.
  • Competitive Pay.
  • Career Development.
  • Quarterly Bonus Program.

About Our Company

Love's has been fueling customers' journeys since 1964. As a family-owned and operated business, we prioritize innovation and perseverance. With over 40,000 team members in North America and Europe, we strive to maintain an inclusive and diverse workplace. Join us as we continue to grow and provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers.



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