Current jobs related to Ombuds Officer - Normal, Illinois - InsideHigherEd

Job Summary

InsideHigherEd seeks a highly skilled Ombuds Officer to join our team. As an Ombuds Officer, you will be responsible for receiving and addressing complaints, concerns, and inquiries from employees regarding a broad range of employment-related issues.

Key Responsibilities

• Provide active listening and assistance to employees in identifying resources and potential paths to resolution.
• Maintain impartiality and confidentiality, operating independently from other institutional offices.
• Develop and maintain relationships with employees, management, and other stakeholders to promote a positive and inclusive work environment.
• Stay up-to-date with relevant laws, regulations, and best practices in conflict resolution and employee relations.
• Collaborate with HR and other departments to develop and implement policies and procedures that promote employee well-being and resolve conflicts.

Requirements

• Bachelor's degree in a related field.
• At least five years of experience in conflict resolution, employee relations, or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Graduate degree in a related field.
• Seven years of experience in conflict resolution, employee relations, or a related field.
• Membership in the International Ombuds Association.
• Experience working in higher education and familiarity with university populations, shared governance, and cultural norms.

Work Environment

The Ombuds Officer will work in a fast-paced, dynamic environment with a diverse group of employees. The ideal candidate will be able to work independently and as part of a team, with excellent communication and interpersonal skills.

What We Offer

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.