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Customer Service Representative
2 months ago
Hyundai Translead is a leading manufacturer of dry and refrigerated van trailers, flatbeds, chassis, and dollies in North America. We are seeking a highly skilled Customer Service Representative to join our team and provide exceptional support to our customers.
Key Responsibilities- Process sales orders, purchase orders, and update delivery status to team and customers
- Resolve issues to fulfill orders promptly
- Facilitate pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers
- Communicate with the outsourcing department to track all fabricated and purchased components
- Escalate issues or missed deadline time to management to achieve committed delivery date
- Process and maintain records of all freight bills on all shipments
- Create and process credit and debit memos for special sales, claims, and returns
- Process and manage any customer claims (damaged, lost, wrong, or missing parts)
- Update and archive Sales Orders upon payment confirmation received from Accounting Department
- Follow up with customers on all outstanding Account Receivables and late payments
- Answer inbound phone calls from customers promptly and politely
- Receive and respond to customer requests using email and phone calls
- Aid customers with Aftermarket sales support such as tracking packages, shipments, weekly stock orders, return authorizations, and processing shipping discrepancies
- Provide part cross-reference information to customers
- Exceed customers expectations by demonstrating the highest level of customer service
- Follow up with internal or external parties to provide prompt solutions for customers
- Effectively diffuse high-tension situations with customers
- Communicate any urgent customer service issues to management
- Continuously improve processes to become more efficient
- Perform to exceed department and company goals
- Execute any other duties assigned by management
- High school diploma or GED
- Ability to learn about the heavy duty trailer industry
- Previous experience using Excel (basic data entry, will train to perform v-lookup)
- 2 years of experience in customer service
- 401(K) matching
- Paid vacation and holidays
- 100% premium paid health, dental, vision, life, ADD, LTD, STD insurance benefits
- Voluntary benefits: pet insurance, flexible spending account, supplemental life insurance
- Hyundai vehicles lease/purchase discount program
- Daily lunch benefit
