Retail Customer Service Associate Part Time
3 weeks ago
As a Customer Service Associate at BJ's Wholesale Club, you will be responsible for providing exceptional service to our members, executing acquisition 365, renewing, upgrading, and cross-selling My BJ's Perks. You will also be responsible for handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Key Responsibilities:
- Execute acquisition 365, renewing, upgrading, and cross-selling My BJ's Perks
- Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
- Provide exceptional service to members
- Follow club policies and procedures
- Work as a team to achieve goals
Requirements:
- Prior front-line/customer service or previous sales experience preferred
- Results-driven with proven success in goal achievement
- Basic math skills preferred
- Computer proficiency preferred
Work Environment:
The majority of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
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