Technical Support Specialist

2 weeks ago


Sleepy Hollow, California, United States Chronos Consulting Full time
Job Description

At Chronos Consulting, we are seeking a skilled Technical Support Specialist to join our Global Support and Maintenance team. As a key member of our team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our products and solutions.

Key Responsibilities:
  • Take ownership of customer issues reported and resolve them in a timely and efficient manner.
  • Research, diagnose, and troubleshoot technical issues to identify solutions.
  • Provide customer support and technical issues resolution within agreed SLAs.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Requirements:
  • Flexible location.
  • Experience with customer-facing activities in an international environment.
  • Knowledgeable in customer support processes, tooling, and troubleshooting.
  • Knowledge in networking: TCP/IP, switching, routing.
  • Experience with Linux/Unix based systems.
  • Experience in the mobile and Telco markets.

Qualifications:
  • BSc/BA degree or equivalent work experience.
  • 5+ years of experience as a customer support/services engineer.


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