Technical Support Specialist
2 weeks ago
At Chronos Consulting, we are seeking a skilled Technical Support Specialist to join our Global Support and Maintenance team. As a key member of our team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our products and solutions.
Key Responsibilities:
- Take ownership of customer issues reported and resolve them in a timely and efficient manner.
- Research, diagnose, and troubleshoot technical issues to identify solutions.
- Provide customer support and technical issues resolution within agreed SLAs.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Requirements:
- Flexible location.
- Experience with customer-facing activities in an international environment.
- Knowledgeable in customer support processes, tooling, and troubleshooting.
- Knowledge in networking: TCP/IP, switching, routing.
- Experience with Linux/Unix based systems.
- Experience in the mobile and Telco markets.
Qualifications:
- BSc/BA degree or equivalent work experience.
- 5+ years of experience as a customer support/services engineer.
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