Residential Counselor Position

1 week ago

Boston, Massachusetts, United States Bridge Over Troubled Water Full time
Job Title: Residential Counselor (Float)

The Residential Counselor (Float) will be responsible for engaging participants and managing the milieu in one of Bridge's residential continuum of programs, which includes the Welcome Center (WC), Emergency Residence (ER), or Transitional Living Programs (TLP). Responsibilities will include planning and conducting a broad range of recreational and daily life activities to engage residents and maintain a safe, welcoming, and therapeutic community.

Key Responsibilities:
  • Engage youth in conversation to develop rapport and encourage their participation in Bridge programs
  • Monitor when residents are in or out of the program space; conduct regular rounds and checks of bedrooms and community areas to ensure youth safety
  • Ensure the program is clean, organized, and presentable
  • Redirect inappropriate conversation and behaviors from residents, as necessary
  • Create a welcome environment for residents (monitoring music/TV volume, lights, etc.) that is trauma-informed and sensitive to the diverse groups of residents at Bridge
  • Answer the door, greet residents/visitors to the program, and answer the program phone
  • Monitor resident cooking; teach and model life skills related to using kitchen appliances
  • Plan activities in the program and outings in the community with residents
  • Document all activities with Residents in ETO
  • Orient new youth to the program which includes giving a facility tour, filling out appropriate forms, and reviewing program policies and procedures
  • Provide residents with advocacy, referrals, and supportive counseling, as necessary
  • Assist in the development and implementation of appropriate service plans with residents
  • Monitor and ensure the safety of residents, implementing crisis intervention, as necessary
Administrative Management:
  • Attend and participate in all required program meetings including weekly supervision with Residential Coordinator and all staff meetings
  • Daily facilities management, including meals set up and breakdown, bedrooms, etc.
  • Assist residents in maintaining household standards of cleanliness
  • Maintain program statistics and client records
  • Daily task management includes checking and responding to emails, performing daily tasks list, sending out daily sign-out email, 9pm curfew check, and documenting resident log
Qualifications:
  • Comfort and confidence working in a fast-paced, dynamic work environment
  • Enthusiasm about working with homeless transitional youth population
  • Ability to identify and execute effective problem-solving strategies
  • Ability to develop and maintain professional working relationships with residents, staff, co-workers, and supervisor
  • Ability to work effectively with diverse populations and cultural groups
Education and Experience:
  • 1-2 years of experience working with youth ages 18-24 in one or more of the following areas: housing management, job development, community relations, substance abuse or recreational counseling
  • Bachelor's degree in human services, Social Work, or any related degree, strongly preferred
  • A valid driver's license requires a clean driving record (no car required)
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift fifteen pounds at times
Compensation:

The hourly rate for this role is set at $25.00 an hour.

Benefits:
  • Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
  • Health, dental, and vision insurance
  • 401(K) with 3% matching of contributions after one year of employment
  • Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer-paid short-term disability, long-term disability, and life insurance

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