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Food Service Team Leader

2 months ago

Ellicott City, Maryland, United States Target Full time
About the Role

We are seeking a highly motivated and experienced Food Service Team Leader to join our team at Target. As a Food Service Team Leader, you will be responsible for leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent. You will also be responsible for understanding sales goals, planning and executing daily/weekly workload to deliver on department and store sales goals and guest engagement.

Key Responsibilities
  • Lead a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent
  • Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
  • Model guest service standards, delivering a fresh and full area during all opening hours, developing experts who share product knowledge with the guest
  • Assess Food Service back of house, production areas, dining spaces, and merchandising spaces to ensure food safety and proper inventory levels
  • Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up
  • Ensure proper execution on all food safety standards and cleaning routines
  • Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications (where applicable)
  • Foster a productive relationship with your Starbucks DM (if applicable), attend required in-store planning and business meetings, and follow-up on key takeaways from their time in your store
  • Ensure accurate in-stocks by placing store-initiated orders according to best practices
  • Follow proper perishable inventory management procedures to ensure an accurate recording of inventory
  • Make production quantity decisions just in time to ensure freshness, in-stocks, sales, and profitability are achieved all day, every day
  • Evaluate candidates for open positions and develop a guest-centric team
  • Participate in team onboarding and learning and close knowledge and skill gaps through training and experiences
  • At direction of ETL, establish clear goals and expectations and hold team members accountable to expectations
  • Complete all Starbucks and/or Pizza Hut training requirements and certifications
  • Demonstrate a culture of ethical conduct, safety, and compliance; Lead team to work in the same way and hold others accountable to this commitment
  • Support your Executive Team Leader to create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • Access all areas of the building to respond to guest or team member issues
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
Requirements
  • High school diploma or equivalent
  • Age 18 or older
  • Previous retail experience preferred, but not required
  • Strong interest and knowledge of the food service business
  • Ability to lead and hold others accountable
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Ability to work independently and as part of a team
  • Ability to manage workload and prioritize tasks independently
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
  • Welcoming and helpful attitude
  • Effective communication skills
About Target

Target is an iconic brand and one of America's leading retailers. We are committed to providing a safe and inclusive work environment for our team members. We offer comprehensive health benefits, 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. We are an equal opportunity employer and welcome applications from diverse candidates.